Tisalabs Knowledge Base

How can I contact Tisalabs's customer support for assistance with Cyber Shield?

The Tisalabs support team is available around the clock, providing assistance through various channels. Here are different ways to access our support:

  • Official Website: Visit the official Tisalabs website and navigate to the "Contact" or "Support" section. Valuable contact information, including email addresses, phone numbers, or a contact form, is often available for your convenience.
  • Product Documentation: Refer to the product documentation or user manual included with your Cyber Shield shipment. This comprehensive resource offers insights into the product and troubleshooting guidelines.
  • Email Support: Reach out to us via email at support@tisalabs.com. Clearly explain your query or issue, and our team will diligently work to identify and resolve the root cause promptly.
  • Online Support Portal: Explore our online support portal at https://support.tisalabs.com/en/customer/create-ticket/. Here, you can submit tickets, find answers to frequently asked questions (FAQs), and access various support resources.
  • Community Forums: Engage with our Knowledge Base at https://support.tisalabs.com/. This platform is freely accessible 24/7, allowing users to read articles and discover solutions to their queries through community discussions.
  • Local Representatives: Contact your dedicated Tisalabs Account Manager, support team, or trusted partners for personalized assistance. They are ready to provide the support you need.
  • Social Media: Connect with us through our social media channels:

Our commitment to providing support through various channels ensures that you have multiple avenues to seek assistance and find solutions to any challenges you may encounter.

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If you still can't find an answer to what you're looking for, or you have a specific question, open a new ticket and we'd be happy to help!

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